Policy for returning goods

Plastica are not responsible for any costs incurred in the return of goods unless the items were delivered damaged, sent to you in error by Plastica or are faulty under warranty and under six months old. Items are delivered damaged or missing must be reported to Plastica withitn 24 hours of delivery.

Items must be returned in full including any promotional items and in a saleable condition. Plastica reserve the right to charge for missing items and packaging required to make it saleable.

Items must be returned withhin 14 days of receiving your RMA number, if you requested a return withitn 7 days of receipt there will be no restocking fees. Return requests made after the 7th day and before the 28th day will be subject to a £25 or 25% restock charge, whichever is the greater. No items can be returned after 28 days unless they are faulty under warranty.

Made to order, special order items, non stock items and any other items marked in the current Plastica price list as non return can only be returned if they were delivered damaged, sent to you in error by Plastica or faulty under warranty.

Items returned as faulty that are subsequently found not to be covered by the products warranty will be subject to carriage and administration charges including the cost of inspection. If you ask us to dispose of the product you may also be subject to the cost of disposal.

Items being returned for alteration, non warranty repair or to be used as a template must be clean and dry, if you decide not to go ahead with the repair, alteration or order a replacement a fee of £65 will be charged.

7 Day Returns

If you do not require a product and it is within seven days from the day after delivery and the item is unused, in its original packaging with all parts, tools and manuals and is a saleable condition you may request an RMA (returns number) providing it's not one of the following:

  • Made to order item
  • Special order item
  • Non stock item
  • Water Treatment item
  • Adhesives, paints or joint mix
  • Above Ground Swimming Pools and associated products
  • Toys, Games and inflateables
  • Any other item marked in the price list as non-returnable

You are responsible for the costs and arranging the return of the items, original delivery charges will not be refunded.

28 Day Returns

If you do not require a product and it is within twenty eight days from the day after delivery and the item is unused, in its original packaging with all parts, tools and manuals and in a saleable condition you may request an RMA (returns number) providing it's not one of the following:

  • Made to order item
  • Special order item
  • Non stock item
  • Water Treatment item
  • Adhesives, paints or joint mix
  • Above Ground Swimming Pools and associated products
  • Toys, Games and Inflatables
  • Any other item marked in the price list as non-returnable

You will incur a 25% or £25 re-stocking charge per order, whichever is the greater. You are responsible for the costs and arranging the return of the items, original delivery charges will not be refunded.

Please email to request your RMA (returns number)