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Policy for returning goods

7 Day Returns

If you do not require a product and it is within seven working days from the day after delivery and the item is unused, in its original packaging with all parts, tools and manuals and is a saleable condition you may request an RMA providing it's not one of the following:

  • Made to order item
  • Special order item
  • Non stock item
  • Water Treatment item
  • Adhesives, paints or joint mix
  • Above Ground Swimming Pools and associated products
  • Toys, Games and inflateables
  • Any other item marked in the price list as non-returnable

You are responsible for the costs and arranging the return of the items, original delivery charges will not be refunded.

28 Day Returns

If you do not require a product and it is within twenty eight working days from the day after delivery and the item is unused, in its original packaging with all parts, tools and manuals and in a saleable condition you may request an RMA (returns number) providing it's not one of the following:

  • Made to order item
  • Special order item
  • Non stock item
  • Water Treatment item
  • Adhesives, paints or joint mix
  • Above Ground Swimming Pools and associated products
  • Toys, Games and Inflatables
  • Any other item marked in the price list as non-returnable

You will incur a 25% or £25 re-stocking charge per order, whichever is the greater. You are responsible for the costs and arranging the return of the items, original delivery charges will not be refunded.

Please email returns@plasticapools.net to request your RMA (returns number)